Certified Manager of Quality / Organizational Excellence (CMQ/OE )

The Certi ed Manager of Quality/Organizational Excellence (CMQ/OE)® is a professional who leads and champions process-improvement initiatives-everywhere from small businesses to multinational corporations – that can have a regional or global focus in a variety of service and industrial settings.

A Certi ed Manager of Quality/Organizational Excellence (CMQ/OE)® facilitates and leads team e orts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.” – ASQ

Benefits of ASQ CMQ/OE g

Stronger Foundation in Quality & Excellence Principles: You will gain a comprehensive understanding of the CMQ/OE Body of Knowledge including leadership, strategic planning, quality management tools, customer focus, and organisational excellence frameworks.
Enhanced Credibility and Expertise: The ASQ CMQ/OE certification is a globally recognised credential that elevates your expertise and proficiency in quality management.
CMQ/OE Exam Preparation: Our Certified Manager of Quality/Organisational Excellence (CMQ/OE) Course will help you pass the exam on the first try.
Developed Leadership and Management Skills: The course delves into effective leadership styles, team building, project management, and communication techniques.
Higher Earning Potential: ASQ CMQ/OE certification holders with 5 years of experience can earn around $90k per year on average, compared to $70k for those without the certification.

CMQ/OE Certification Eligibility Criteria:

Depending on your educational quali cation, you must have the following number of years of on-the-job experience in one or more of the areas of the Certi ed Manager of Quality/Organizational Excellence Body of Knowledge. Candidates who do not have the requisite educational quali cation must have 10 years of work experience.

Diploma—9 Years
Associate degree — 8 Years
Bachelor’s degree — 6 Years
Master’s or doctorate — 5 Years

Who Should Attend?

This course is ideal for:

Quality Managers
Quality Engineers
Quality Assurance Managers
Operations Managers
Production Managers
Process Improvement Managers
Six Sigma Black Belts and Master Black Belts
Lean Practitioners
Quality Control Managers
Compliance Managers
Regulatory Affairs Managers
Project Managers

Business Analysts
Continuous Improvement Managers
Consultants in Quality Management
Quality Auditors
Directors of Quality
Manufacturing Managers
Customer Service Managers
Supply Chain Managers
Research and Development Managers
Organizational Development Managers
Human Resources Managers
Technical Managers
Training and Development Managers

COURSE OUTLINE

Organizational Structures
Leadership Challenges
- Roles and responsibilities of leaders
- Roles and responsibilities of managers
- Change management
- Leadership techniques
- Empowerment
Teams and Team Processes
- Types of teams
- Stages of team development
- Team-building techniques
- Team roles and responsibilities
- Team performance and evaluation
- ASQ Code of Ethics

Strategic Planning Models Business Environment Analysis
- Risk Analysis
- Market forces
- Stakeholder analysis
- Technology
- Internal capability analysis
- Legal and regulatory factors
Strategic Plan Deployment
- Tactical plans
- Resource allocation and deployment
- Organizational performance measurement
- Quality in strategic deployment

Management Elements and Abilities
- Roles and responsibilities of leaders
- Roles and responsibilities of managers
- Change management
- Leadership techniques
- Empowerment
- Risk management
- Knowledge management
Communication Skills and Abilities
- Communications techniques
- Interpersonal skills
- Communications in a global economy
- Communications and technology
Project Management
- Project management basics
- Project planning and estimation tools
- Measure and monitor project activity
- Project documentation
Quality System
- Quality mission and policy
- Quality planning, deployment and documentation
Quality system effectiveness
Quality Models and Theories
- Quality management standards
- Performance excellence models
- Other quality methodologies
- Quality philosophies

Problem-Solving Tools
- The seven classic quality tools
- Basic management and planning tools
- Process improvement tools
- Innovation and creativity tools
- Cost of quality (COQ)
Process Management
- Process goals
- Process analysis
- Lean tools
- Theory of constraints (TOC)
Measurement: Assessment and Metrics
- Basic statistical use
- Sampling
- Statistical analysis
- Measurement system analysis
- Trend and pattern analysis
- Process variation
- Process capability
- Reliability terminology

Customer Identification and Segmentation
- Internal customers
- External customers
- Customer segmentation
- Qualitative assessment
Customer Relationship Management
- Customer needs
- Customer satisfaction and loyalty
- Customer service principles
- Multiple and diverse customer management

Supply Chain Management
- Supplier selection and approval
- Supplier risk management
- Supplier communications
- Supplier performance
- Supplier improvement
- Supplier certification, partnerships, and alliances

Training and Development
- Training plans
- Training need analysis
- Training material, development, and delivery
- Training effectiveness and evaluation