Competency Areas that define the practice arena of competent facilities practitioners.

Module 1  Communication—Communication plans and processes for both internal and external stakeholders

• Communication Fundamentals
• Business Communications That Achieve Results
• Stakeholder Expectations and Facility Management Communication Plans

Module 2  Finance & Business—Strategic plans, budgets, financial analyses, procurement

• Finance and Business in the Facility Organization
• Financial Management of the Facility Organization
• Procurement in the Facility Organization
• Contracts in the Facility Organization

Module 3  Quality—Best practices, process improvements, audits, and measurements

• Fundamentals in Quality Facility Management
• Quality Measures for the Facility Organization
• Quality Assessment of Facility Management Services
• Improvement of Facility Management Work Processes
• Compliance with Codes, Regulations, Policies, and Standards

Module 4  Real Estate and Property Management—Real estate planning, acquisition, and disposition

• Real Estate and Property Management Fundamentals
• Develop and Implement a Real Estate Master Plan
• Manage Real Estate Assets
• Acquisition and Divestiture of Real Estate

Module 5  Human Factors—Healthful and Safe environment, security, FM employee development

• The Human Factor in the Workplace
• Creating a Healthful, Productive Workplace
• Creating a Safe and Secure Workplace
• Employee Development
• Performance Appraisal
• Managing for Diversity

Module 6  Project Management—Oversight and management of all projects and related contracts

• Introduction to Project Management
• Define Projects
• Plan Projects
• Manage and Oversee Projects
• Close Projects

Module 7  Leadership and Strategy—Strategic planning, organizing, staff, and leading organizations

• Plan Strategically
• Lead and Manage the Facility Organization
• Provide Leadership to the Entire Organization

Module 8  Operations and Maintenance—Building operations and maintenance, occupant services

• Introduction to Operations and Maintenance
• Assess Facility Needs
• Manage/Oversee Operations and Maintenance of Building Systems and Equipment
• Manage/Oversee Occupant Services
• Select the Best Resources
• Measure Operations and Maintenance Performance

Module 9  Emergency Preparedness and Business Continuity Emergency and risk management plans and procedures ( new competency )

• Overview of Emergency Preparedness and Business Continuity
• Manage Risk
• Develop Plans
• Train, Test, and Drill
• Respond, Recover and Learn
• Evaluate and Revise Plans

Module 10  Environmental Stewardship and Sustainability—Sustainable management of built and natural environments(new competency)

• Sustainable Facility Management
• Aligning Organization Strategy with Sustainability
• Measuring and Reporting Sustainability
• Focus Areas for Sustainable Facility Management